NOTICE OF PRIVACY

 

SECTION 1 – WHO ARE WE?

 

La Comandanta, S. de R.L. de C.V., with address at Calle Professor Otilio Montaño No. 56 Col. Zona Urbana Ejidal Santa María Aztahuacán, Mayor’s Office Iztapalapa, Mexico City, CP. 09570, is responsible for the processing of your personal data, the use that is given to them and their protection.

 

SECTION 2 – WHAT DATA DO WE COLLECT?

 

For the purposes established in this Privacy Notice, La Comandanta will obtain from customers who use our Website and from those who voluntarily provide them to us in our stores or websites the following personal data: Identification data: information that allows you to differentiate yourself from other individuals. These data include: name, surname, company name Contact information: information that allows us to keep in touch with you. These data include: address, email, city and province. Financial or patrimonial data: these data are collected when you want to buy something in our store. These data include credit or debit card details, expiration date, CCV. If you choose a direct payment gateway to complete your purchase, then Stripe, PayPal and MercadoPago store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is complete, your purchase transaction information is erased.

 

PCI-DSS requirements help ensure the secure handling of credit card information from stores and their service providers. For a clearer overview, you may also want to read the Stripe, PayPal and MercadoPago Terms of Service here or Privacy Statement here. Likewise, we inform you that La Comandanta will not collect sensitive personal data through the internet portal, to fulfill the purposes mentioned in this Privacy Notice.

 

SECTION 3 – WHAT DO WE DO WITH YOUR INFORMATION?

 

The collection and processing of your personal data is carried out for the following purposes: To verify and record your identity; Provide the good and / or service that you request; To follow up on your purchase process; For the attention of complaints and clarifications that may arise; Monitor, record and retain any electronic communication you make with us, to establish an accurate record of the information you provide us, ensure that your instructions are followed correctly, ensure that customer service levels are maintained, resolve complaints, disputes or clarifications ; For internal or external audit purposes or any requirement of the competent authority; To deliver the products ordered on our website to you; To carry out payment and collection processes when selecting our products; To answer your questions and comments when you contact us; Additionally, the Comandanta may use your personal data for the following non-necessary purposes: Sending electronic communications, which contain published and offers about our store, new products and other updates Marketing and commercial prospecting tasks related to design, development, analysis, profiling, advertising, promotion, benefits, discounts, market studies and surveys For the purposes established in the previous paragraph, you may express your refusal to the email contacto@comandanta.com The refusal to use your personal data for additional purposes may not be a reason to terminate the relationship established with La Comandanta.

 

SECTION 4 – HOW DO WE SHARE YOUR PERSONAL DATA?

 

The Comandanta may transfer the personal data of its clients to other companies or authorities for the purposes established in this Privacy Notice. These transfers include the following: The Comandanta may send all or part of the personal data to service providers that support us in any process. These providers include: (i) technology companies that provide us with various communications services. infrastructure or data hosting; (ii) companies that provide us with advertising services or administration of loyalty programs. In all these cases, La Comandanta ensures that these providers assume contractual obligations that allow the personal data of our clients to be protected. Likewise, La Comandanta may transfer personal data of its clients to administrative or judicial authorities, when the transfer is necessary or legally required for the safeguarding of a public interest, the protection of the rights of La Comandanta, the protection of the rights of third parties or to the administration or administration of justice. Additionally, La Comandanta may use or disclose your personal data when we consider, in good faith, that the applicable legislation allows us to use or disclose your data. This includes, for example, when such a transfer is necessary to protect you, to respond to claims, or to protect the property rights or safety of [xxx], its affiliates, or the rights of third parties. Likewise, customer information could be communicated or transferred to a third party, in the context of negotiating a corporate transaction, including a merger or sale of assets or an acquisition. In other cases, when permitted by applicable laws or with your consent to make the transfer. Your personal data will not be transferred to third parties other than those mentioned above without your consent. If the transfer of your Personal Data to said third parties is necessary, you will be provided with a format or document in which you request to expressly provide your authorization for the transfer.

 

SECCIÓN 5 – SERVICIOS DE TERCERAS PARTES

 

En general, los proveedores de terceras partes utilizados por nosotros solo recopilarán, usarán y divulgarán tu información en la medida que sea necesaria para que les permita desempeñar los servicios que nos proveen.

Sin embargo, algunos proveedores de servicios de terceros, tales como pasarelas de pago y otros procesadores de transacciones de pago, tienen sus propias políticas de privacidad con respecto a la información que estamos obligados a proporcionarles para las transacciones relacionadas con las compras.

Para estos proveedores, te recomendamos que leas las políticas de privacidad, para que puedas entender la manera en que tu información personal será manejada.

Una vez que abandonas el sitio web de nuestra tienda o te rediriges a un sitio o aplicación de terceros, ya no estás siendo regulados por la presente Política de Privacidad o los Términos de Servicio de nuestra página web.

 

SECTION 6 – WHAT ARE YOUR RIGHTS?

 

You have at all times the right to access and consult the information that we have about you: also, with the right to request that said information be rectified or canceled; You can object to La Comandanta processing your data for specific purposes and / or revoke at any time the consent you have given us for the processing of your personal data to the extent permitted by law. To exercise these rights or to formulate any questions or complaints regarding the processing of your personal data, please contact our Personal Data Department (“DDP”). Please direct your request to contacto@comandanta.com, in attention to the “Responsible for the Department of Personal Data”.

 

SECTION 7 – WHAT OPTIONS DO I HAVE TO LIMIT THE WAY IN WHICH THE COMMANDER USES MY PERSONAL DATA?

 

In general, when we collect personal data from you with respect to a purpose that we consider is not necessary or essential in the context of our legal relationship with you, we will provide you with a mechanism that allows you to express your refusal to process your data for that purpose. end. This mechanism will be available before collecting your data and generally, it will be a box for you to express or not your consent for the treatment; Likewise, these mechanisms will be available at all times, and to be able to express your refusal, it will be enough for you to formulate your request in terms of the previous clause.

 

SECTION 8 – COOKIES AND WEB BEACONS

 

When browsing our site, our “cookies”, “server log” and “web beacons” collect certain non-personal information. Said data is collected by the use and interaction of our website, the data includes Internet Protocol, operating system, type of browser, mobile device as well as its trajectory within the website. The data is used only for statistical purposes related to the time you spend on our site as well as the third-party sites that led you to our site, and the information is used to update user profiles. These technologies can be disabled in all browsers, the steps to follow for the Google Chrome browser are explained below: In the “Tools” menu and click on “delete browsing data” Select the option “delete cookies and other data from sites and add-ons” and click on “accept” Disabling or blocking these technologies may block certain features of our site. To learn more about the subject or to know the procedure for your browser, you can consult. When you click on links in our store, you may be redirected off our site. We are not responsible for the privacy practices of other sites and we recommend that you read their privacy policies.

 

SECTION 9 – SECURITY MEASURES

 

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, such information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

 

SECTION 10 – AGE OF CONSENT

 

The services of the website are intended for persons of legal age. By using this site, you represent that you are at least the age of majority in your state or province of residence. The Comandanta does not collect personal data from minors, if you are a parent, guardian or legal representative of a minor or incapable person and you know that a minor has provided us with personal data without their consent, you may request that they be canceled at the following address email contacto@comandanta.com

 

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and / or disclose it.

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