NOTICE OF PRIVACY

SECTION 1 – WHO ARE WE?

La Comandanta, SAPI de CV., with address at Mar Báltico 24-B Col. Nextitla, CP 11420, CDMX, Mexico, is responsible for the processing of your personal data, the use that is given to them and their protection.

This Notice details how La Comandanta, its affiliates and subsidiaries (all of the above, together “La Comandanta” or “we”) use your personal data and the rights you have. Please take a minute to review this information. Comandanta undertakes to handle the personal data it collects with the utmost confidentiality in accordance with its internal policies and applicable legal provisions.

 

SECTION 2 – WHAT DATA DO WE COLLECT?

For the purposes established in this Privacy Notice, La Comandanta will obtain the following personal data from customers who use our Website and from those who voluntarily provide it to us in our stores or websites:

  1. Identification data:information that allows you to differentiate yourself from other individuals. These data include: name, surname, company name
  2. Contact information:information that allows us to keep in touch with you. These data include: address, email, city and province.
  3. Financial or asset data:These data are collected when you want to buy something in our store. These data include credit or debit card data, expiration date, CCV. If you choose a direct payment gateway to complete your purchase, then Conekta, PayPal and MercadoPago store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete the purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by stores and their service providers.

 

For a clearer view, you may also want to read the Conekta, PayPal and MercadoPago Terms of Service here or Privacy Statement here.

 

Likewise, we inform you that La Comandanta will not collect sensitive personal data through the internet portal, to fulfill the purposes mentioned in this Privacy Notice.

 

SECTION 3 – WHAT DO WE DO WITH YOUR INFORMATION?

Obtaining and processing your personal data is carried out for the following purposes:

  1. To verify and record your identity;
  2. Provide you with the good and/or service you request;
  3. To track your purchase process;
  4. For the attention of complaints and clarifications that may arise;
  5. Monitor, record and retain any electronic communication you make with us, to establish an accurate record of the information you provide us, ensure that your instructions are followed correctly, ensure that customer service levels are maintained, resolve complaints, disputes or clarifications ;
  6. For purposes of internal or external auditing or any requirement of the competent authority;
  7. To deliver the products ordered on our website to you;
  8. To carry out payment and collection processes when selecting our products;
  9. To answer your questions and comments when you contact us;

 

Additionally, La Comandanta may use your personal data for the following unnecessary purposes:

  1. Sending of electronic communications, which contain published and offers about our store, new products and other updates
  2. Marketing and commercial prospecting work related to the design, development, analysis, profiling, advertising, promotion, benefits, discounts, market studies and surveys

For the purposes established in the previous paragraph, you may express your refusal to the emailcontacto@comandanta.com. The refusal to use your personal data for additional purposes may not be a reason to terminate the relationship established with La Comandanta.

 

SECTION 3 – HOW DO WE SHARE YOUR PERSONAL DATA?

La Comandanta may transfer the personal data of its clients to other companies or authorities for the purposes established in this Privacy Notice. These transfers include the following:

La Comandanta may send all or part of the personal data to service providers that support us in any process. These providers include: (i) technology companies that provide us with various communications services. data infrastructure or hosting; (ii) companies that provide us with advertising services or administration of loyalty programs. In all these cases, La Comandanta ensures that these providers assume contractual obligations that allow the personal data of our clients to be protected.

  1.  
  2. Likewise, La Comandanta may transfer personal data of its clients to administrative or judicial authorities, when the transfer is necessary or legally required for the safeguarding of a public interest, the protection of the rights of La Comandanta, the protection of the rights of third parties or for the procurement or administration of justice. Additionally, La Comandanta may use or disclose your personal data when we believe, in good faith, that the applicable legislation allows us to use or disclose your data. This includes, for example, when such a transfer is necessary to protect you, to respond to claims, or to protect the property rights or safety of [xxx], its affiliates, or the rights of third parties.

 

  1. Likewise, customer information could be communicated or transferred to a third party, in the context of the negotiation of a corporate transaction, including a merger or a sale of assets or an acquisition.

 

  1. In other cases, when permitted by applicable laws or with your consent to make the transfer.

Your personal data will not be transferred to third parties other than those mentioned above without your consent. If it is necessary to transfer your Personal Data to said third parties, you will be provided with a format or document in which you are requested to expressly provide your authorization for the transfer.

 

SECTION 4 – THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions.

For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be handled.

Once you leave our store website or are redirected to a third party site or application, you are no longer governed by this Privacy Policy or our website Terms of Service.

 

SECTION 5 – WHAT ARE YOUR RIGHTS?

You have at all times the right to access and consult the information we have about you: likewise, with the right to request that said information be rectified or canceled; You can object to La Comandanta processing your data for specific purposes and/or revoke at any time the consent you have given us for the processing of your personal data to the extent permitted by law. To exercise these rights or to formulate any doubt or complaint regarding the processing of your personal data, please contact our Personal Data Department (“DDP”). Please direct your request tocontacto@comandanta.com, in attention to the “Responsible for the Department of Personal Data”.

Your requests will be evaluated in the terms established in the applicable laws. Our DDP will communicate to you (i) the information that will be requested for you to identify yourself as well as the documents that you will need to submit with your application; (ii) the terms in which you will receive a response on your request; (iii) how you should submit your request, including the forms you may use to submit your request, if any, and; (iv) the modality or means in which we will deliver the information to you.

 

SECTION 6 – WHAT OPTIONS DO I HAVE TO LIMIT THE WAY THE COMPANY USES MY PERSONAL DATA?

In general, when we collect personal data from you with respect to a purpose that we consider is not necessary or essential in the context of our legal relationship with you, we will make available to you a mechanism that allows you to express your refusal to process your data for that purpose. end. This mechanism will be available before collecting your data and generally, it will be a box for you to express or not your consent for the treatment; Likewise, these mechanisms will be available at all times, and in order to express your refusal, it will be enough for you to formulate your request in terms of the previous clause.

We also inform you that we have an exclusion list called “People who do not wish to be contacted” for secondary or non-essential purposes, in which you can register by requesting by email tocontacto@comandanta.com

If you want to know about other options that may be available to you to limit our use or disclosure of your personal data, please send us an email.oacontacto@comandanta.com or contact our Data OfficePersonal.

 

SECTION 7 – COOKIES AND WEB BEACONS

When browsing our site our “cookies”, “server log” and “web beacons” collect certain non-personal information. Said data is collected by the use and interaction of our website, the data includes Internet Protocol, operating system, browser type, mobile device as well as its trajectory with in the website.

The data is used solely for statistical purposes related to the time you spend on our site as well as the third party sites that led you to our site, and the information is used to update user profiles.

These technologies can be disabled in all browsers, the steps to follow for the Google Chrome browser are explained below:

  • In the “Tools” menu and click on “clear browsing data”
  • Select the option “delete cookies and other site and plug-in data” and click “accept”

Disabling or blocking these technologies may block certain features of our site. To learn more about the subject or know the procedure for your browser, you can consulthttp://allaboutcookies.org/es/.

Links

When you click on links in our store, you may be redirected away from our site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy statements.

 

SECTION 8 – SECURITY MEASURES

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, that information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or method of electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

 

SECTION 9 – AGE OF CONSENT

By using this site, you declare that you are of legal age and are authorized in some way to sign contracts and accept the legal binding to the conditions.

La Comandanta does not collect personal data from minors, if you are the parent, guardian or legal representative of a minor or incapable and you know that a minor has provided us with personal data without your consent, you may request that they be canceled at the following address email contacto@comandanta.com.

 

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

0
    0
    Your shopping cart
    Your shopping cart is emptyReturn to shop